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Cannabist

420SA Vendor
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Cannabist last won the day on February 17

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  1. Hey Brother,

    I placed a 2nd order [Order #56835] (31st Jul 2020) (NEW)

    But accidentally used my first purchase reference. [Order #56799] (26th Jul 2020)

    Please can you open up a dialogue with me I'm concerned.

    My 1st order was such a good experience, please don't sour this for me I will continue supporting you.

    Regards

    David

  2. Hey all, To elaborate on why things took so long, pre-lockdown: We were running happly along, orders were coming in and clients were super stocked and then lockdown was announced. We started getting a flurry of mails and whatsapps regarding what would happen with orders which were being processed. As with the rest of South Africa, we didnt quite know what this would mean so we expedited all orders that had been packaged via our international suppliers and were ready for shipping. Few guys here had order's in this "shipment" such as 1000 hills nursery and these were all delivered. With the remaining orders, we chatted to our suppliers and couriers and were led to believe that imports would be unaffected, so we continued with business as usual. During this time, we also split our site into two parts, cannabist.co.za for import on demand and buyseeds.co.za lockdown: There was quite a spike in orders as we entered lockdown and we placed the orders with suppliers as they came in, all locally stocked items were packaged and shipped - we could ship locally without any issues. When it came time to import them, we did what we normally do however things did not go as planned. Everything was as per normal until items hit SA. We tried everything, only managing to get one "package" though and we delivered those orders around the 8th of May. We are now sitting with 99% of orders/imported parcels (new orders have come in so not 100%) in SA, in CT. We will be happy to post the shipping trail after we take delivery though cant now for obveous reasons. We want nothing more to get these orders out, and try pick up business again. We really are sorry for the disaster over the lockdown period, and will try make it up as much as possible with over furfilling the orders. As soon as we have another update, we will post it here.
  3. Hey guys and thanks for all the comments and feedback - unfortunately it has been some hectic times for us and all in SA!, Obviously we would really not like to be in this situaton. However after lokdown level X... here we are... Most international orders are delayed as has been communicated to clients... as much as we have tried to get them here soonerer - 100% majority of okes are not stocked however here we are... As a company, we can rfund to "x" amount which we have been happy to do but there comes a point where there is a run and everyone wants to cash out due to fear of loosing cash. We are not steeling cash and ypu will get your moneys' worth! as mentioned to clients multiple times, all orders will be furfilled and seeds in clients's hands by end of week. We understand guys are unhappy, as with the world ATM, shit is upsidedown to be honest and we have done our best to serve clients during these times. All orders will be delivered and everyone will get their money's worth. @420SA as mentioned, would be great if all guys could direct traffic here and one place for updates. ❤️
  4. What's great about the industry is majority of guys are super chilled and understanding, and thanks to the guys that have been amazingly patient with us and delays with orders. To the guys that have been less understanding, we will be 100% up to date with orders and seeds in clients hands by close of this week latest. Try understand that in a time were you couldn't buy booze or ciggies, we are making a plan and delivering seeds. On top of that, theres free merch, international seeds and 1000 hills nursery seeds for free coming with every order. Some people have made trying to run a company during this time incredibly hard, even to the point where I was like fuck it, it's not worth being spoken to in such a manner.. We are back on track now and motivation is roaring as we migrate out of a crazy time. The proof will be in the pudding by close of this week.
  5. What's great about the industry is majority of guys are super chilled and understanding, and thanks to the guys that have been amazingly patient with us and delays with orders. To the guys that have been less understanding, we will be 100% up to date with orders and seeds in clients hands by close of this week latest. Try understand that in a time were you couldn't buy booze or ciggies, we are making a plan and delivering seeds. On top of that, theres free merch, international seeds and 1000 hills nursery seeds for free coming with every order. Some people have made trying to run a company during this time incredibly hard, even to the point where I was like fuck it, it's not worth being spoken to in such a manner.. We are back on track now and motivation is roaring as we migrate out of a crazy time. The proof will be in the pudding by close of this week.
  6. In short, last week I, as the owner of Cannabist decided that getting orders out the door and in the customer's hands was more important than answering current order, future order, growing advise, seed advise.. questions. In long, from the beginning of lockdown. we were only able to get one import of items in and sent them out as soon as we were able to. At the start of level 3 of lockdown - 1st of May, all our imports which were halted, started coming though and started arriving from mid last week. We still as of now, have a massive backlog of orders (over 300) that we are currently processing and are finally operating at full staff capacity this week apposed to one staff member last week. Literally last week was non stop, day and night sorting, preparing and sending off orders. This week will be the same until we get all the items that have arrived out the door. Some guys are really chilled about the delay and understand that the world basically ground to a halt, and there are a lot of people that are very unhappy with us and have let us know via every medium possible. 100% understand that its not great being on the non-receiving end, but trust me when I saw it's worse being on our receiving end - everything from legal threats, being called thieves to refunding 30k orders when we have paid for the stock and its sitting at some warehouse in SA.. We are operating a business which is in a very "non-standard market" in one of the hardest times of the 21st century however can say with certainty that every order will be delivered. Its a really shitty hand to be dealt when we feel we were really making progress and growing exponentially. It is what it is at the moment and we will take lessons out of it. We will still be here after all the lockdown levels have ended and will march on.
  7. Hey, we got back to your PM @NoobGrower. Let us know if you have any more questions. As with the above posts, sorry bit hard to manage all the mails within this time and having limited staff helping. Good news is majority of the imports arrived and are with us 🙂 Just processing orders ATM - trying to get through a massive backlog
  8. @Cannabist are your mails down ? I have have no response regarding my order? Please respond to my PM

  9. @Burly you should have gotten a response around 12-1. Let us know if you didn't.
  10. Only a pleasure Mishka, good luck - 420sa is a great community with knowledgeable members that are happy to help you out with any questions.
  11. Thanks for the feedback, much appriciated!
  12. We all good now from our pm convos. If you could provide some honest feedback here, would be great.
  13. 30% off on a future purchase. Replying to your mail mentioned above in 5 mins. The email I think you are referring to is the bulk update we sent out. Can happily swap out your order with what we have in stock.
  14. Eish, thanks for the heads up @Master_G
  15. which address? sales@cannabist.co.za or info@cannabist.co.za
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