Wow, this really sucks. I wasn't going to blast them online after my bad experience, because they did refund me after all. But after seeing this maybe I should share.
After ignoring me for a week, they contacted me via whatsapp (personal, non-business account with no profile pic...sus). They apologised and explained that the seeds were stuck at customs (but its in stock on their website...sus). They refunded my money and said they would send free in-house genetics seeds to compensate for the stress and massive delay. It took me another 2 weeks of following up on this promise and eventually just gave them a polite fuck you, blocked them, and gave up. Totally unexpectedly I get a package from courier guy yesterday, its the free "in house" seeds. I'm VERY skeptical of what these seeds actually are cos they sent me 16 of them and I highly doubt they will just give away over R5000 worth of free stuff.
I still managed to find the 6 pack of 24K seeds I was looking for at Natural Highs.co.za. I had the complete opposite experience with them, really really great service and I got my seeds a few days later with constant updates via whatsapp