Biltong and Budz

Hey!

I believe from our dispatch team that those freebies should be autos either way, it's only a matter of whether it's the one auto or the other

6 hours ago, wanna be dagga kop said:

So I initially didn't wanna post this here but I'm doing so to hopefully get a quicker response from you guys.

My seeds was supposed to be delivered last week Tuesday, courier(Fastway Couriers) pulled up at my place, looked in the van for the parcel and couldn't find it. Since then I have been in contact with fast way and Biltong and Buds but nothing is clear as to me getting my seeds. Fastway says I must contact Biltong and Buds and Biltong and Buds say I must contact Fastway. I'm honestly highly annoyed with this situation at the moment because it feels like I'm  the only one running around and trying to figure out if I'm going to get my seeds. Email repliers are non existent from fastway and biltong's email replies takes 1 to 3 days to reply.

Reason I bought seeds from you guys is because you guys have great reviews and I have friends who have bought seeds from you with no problem at all. I just want to know what's gonna happen moving forward, am I going to get my seeds, am I going to get a refund or am I going to get nothing? 

Hey,

No need to worry about posting this here, we're happy to be transparent about this. Fast Ways has seemingly lost 3 of our parcels this year, out of the thousands that's been sent, it's not a common occurrence, but never excusable. And the worst part is that our attempts to get it resolved are similar to yours.

The delay in email response is likely due to us having to reach out for updates from Fast Ways and then waiting for a response on their end.

I wish we had control over the shipping, but once it's in Fast Ways hands, we really have no control over anything and we rely on them to do their job (which unfortunately they seem to be unable to do at times). We've had issues with both Courier Guy and Fast Ways, in fact we've had issues with every courier we've tried. There really seems to be no ideal solution to the problem.

Let me assure you though, that you will not lose your money in this. We typically work with Fast Ways to reimburse the customers (it should be them doing it, as it's their service that is failing us both).

As Prom said, if they arrived - they had the package at some point. Some idiots there either just lost it.

I'll try and fast-track this for you with the team. But I am aware of this order issue, as I have seen the team going back and forth with Fast Ways trying to find out where the package is and how to proceed. Someone may have actually already contacted you - but I'll follow up now and drop you a private message with what I figure out.

Apologies for this, trust me - I'm as annoyed with their service as you are.

Hey everyone!

Thanks for the kind welcome, and happy to be supporting this forum. 

Don't hesitate to hit me up with questions or concerns going forward.