Light It Up 50 Posted November 27, 2020 Share Posted November 27, 2020 Hey Everyone! We would like to get feedback from those on the forum who have ordered from us in order to build a relationship with the community and ensure we are offering the best possible service. How was the experience, how do you find the product etc. You can reply to this thread with your experience and feedback. If you drop us a PM with your order number after posting feedback we will provide you with a voucher for R100 off your next purchase. This is limited to one voucher per customer. 3 Quote Link to post Share on other sites
Johnny 28 Posted November 29, 2020 Share Posted November 29, 2020 Hey guys I bought 2x240w fixtures from you guys this past week. Placed order made payment. Once payment was received order was packaged and shipped promptly thereafter. I was impressed with the overall customer service. I would suggest regarding the packaging to have a slightly more protective package as I did have a scratch on the one qb panel on arrival. Overall I'm happy with my purchase and I'm excited to get my first grow on the go! Have a good one Cheers 3 Quote Link to post Share on other sites
Bakstein420 993 Posted November 29, 2020 Share Posted November 29, 2020 14 minutes ago, Johnny said: Hey guys I bought 2x240w fixtures from you guys this past week. Placed order made payment. Once payment was received order was packaged and shipped promptly thereafter. I was impressed with the overall customer service. I would suggest regarding the packaging to have a slightly more protective package as I did have a scratch on the one qb panel on arrival. Overall I'm happy with my purchase and I'm excited to get my first grow on the go! Have a good one Cheers Don't forget to start a diary bro... 1 1 Quote Link to post Share on other sites
Light It Up 50 Posted November 30, 2020 Author Share Posted November 30, 2020 18 hours ago, Johnny said: Hey guys I bought 2x240w fixtures from you guys this past week. Placed order made payment. Once payment was received order was packaged and shipped promptly thereafter. I was impressed with the overall customer service. I would suggest regarding the packaging to have a slightly more protective package as I did have a scratch on the one qb panel on arrival. Overall I'm happy with my purchase and I'm excited to get my first grow on the go! Have a good one Cheers Hi Johnny Thank you for the feedback, please drop us a PM regarding the scratch and let's see what we can do. We will certainly ensure we adjust our packaging to avoid such instances from occurring going forward. 1 Quote Link to post Share on other sites
Johnny 28 Posted November 30, 2020 Share Posted November 30, 2020 Hi Sure will send through a pic. Great to see you guys being proactive. Keep it up! 1 Quote Link to post Share on other sites
Ill_Evan 2,280 Posted December 1, 2020 Share Posted December 1, 2020 Now that's how it's done 1 Quote Link to post Share on other sites
Wulf 131 Posted December 8, 2020 Share Posted December 8, 2020 Hi guys Some feedback The guys at light it up are awesome, answered all my questions in detail. Also they are willing to assist with IR diodes if you interested which obviously I am, lol. Lastly once payment cleared on their side I received my light in 2 days!!! Awesome service guys, please keep up the good work 👏 👍 2 1 Quote Link to post Share on other sites
Light It Up 50 Posted December 9, 2020 Author Share Posted December 9, 2020 On 11/30/2020 at 8:52 AM, Light It Up said: Hi Johnny Thank you for the feedback, please drop us a PM regarding the scratch and let's see what we can do. We will certainly ensure we adjust our packaging to avoid such instances from occurring going forward. Just FYI to everyone, we have since changed the way we package the items and we now add extra packaging material to ensure the chances of damage while your order is being shipped is reduced. 2 Quote Link to post Share on other sites
Light It Up 50 Posted February 9 Author Share Posted February 9 This is still applicable for anyone on the forum who has purchased our lights and would like to provide feedback - be it written or even some pictures! 😄 Quote Link to post Share on other sites
Totemic 2,527 Posted February 9 Share Posted February 9 I'm not after the discount, but so far your lights are killing it in my space. My full review of your lights will come with the completion of my current grow log, but I can say to anyone on the fence...these lights are worth every cent. I'm running way less wattage but it feels like I have a 1000w HID blasting, but with no real heat! 3.5 weeks into flower under these lights. 9 1 Quote Link to post Share on other sites
CreX 2,724 Posted February 10 Share Posted February 10 yea man... i have been a supporter for some time...and looking back.... these light have taken me from zero to hero from the first harvest. props to @Light It Up for supplying the real mcCoy at a price almost everyone can afford!! 2 1 1 Quote Link to post Share on other sites
Green 8 Posted February 11 Share Posted February 11 I second all the good feedback here. Great product and even better service. @Light It Up for the win. 1 Quote Link to post Share on other sites
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