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So I initially didn't wanna post this here but I'm doing so to hopefully get a quicker response from you guys.

My seeds was supposed to be delivered last week Tuesday, courier(Fastway Couriers) pulled up at my place, looked in the van for the parcel and couldn't find it. Since then I have been in contact with fast way and Biltong and Buds but nothing is clear as to me getting my seeds. Fastway says I must contact Biltong and Buds and Biltong and Buds say I must contact Fastway. I'm honestly highly annoyed with this situation at the moment because it feels like I'm  the only one running around and trying to figure out if I'm going to get my seeds. Email repliers are non existent from fastway and biltong's email replies takes 1 to 3 days to reply.

Reason I bought seeds from you guys is because you guys have great reviews and I have friends who have bought seeds from you with no problem at all. I just want to know what's gonna happen moving forward, am I going to get my seeds, am I going to get a refund or am I going to get nothing? 

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If the courier rocks up at your place, he had a way manifest. Clearly they had the parcel from B&B... or they wouldnt have shown at your spot. See no reason to drive to your spot, if there was no parcel to deliver and B&B still had to hand it over. Contact the courier and tell them to stop the crap. Driver might know the sender and decided that you dont go to the cops anyhow, and decided to grab the content. 

But good to know, Fastway off my list for reliable couriers. Hope B&B doesnt use those guys anymore.

And Thanks for posting.. helps to find reliable services in SA, or just point out the no go zones 😁

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Ya fastway isn't my preferred courier, always had good service from CourierGuy. Probably because their depo is round the corner from me.

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6 hours ago, wanna be dagga kop said:

So I initially didn't wanna post this here but I'm doing so to hopefully get a quicker response from you guys.

My seeds was supposed to be delivered last week Tuesday, courier(Fastway Couriers) pulled up at my place, looked in the van for the parcel and couldn't find it. Since then I have been in contact with fast way and Biltong and Buds but nothing is clear as to me getting my seeds. Fastway says I must contact Biltong and Buds and Biltong and Buds say I must contact Fastway. I'm honestly highly annoyed with this situation at the moment because it feels like I'm  the only one running around and trying to figure out if I'm going to get my seeds. Email repliers are non existent from fastway and biltong's email replies takes 1 to 3 days to reply.

Reason I bought seeds from you guys is because you guys have great reviews and I have friends who have bought seeds from you with no problem at all. I just want to know what's gonna happen moving forward, am I going to get my seeds, am I going to get a refund or am I going to get nothing? 

Hey,

No need to worry about posting this here, we're happy to be transparent about this. Fast Ways has seemingly lost 3 of our parcels this year, out of the thousands that's been sent, it's not a common occurrence, but never excusable. And the worst part is that our attempts to get it resolved are similar to yours.

The delay in email response is likely due to us having to reach out for updates from Fast Ways and then waiting for a response on their end.

I wish we had control over the shipping, but once it's in Fast Ways hands, we really have no control over anything and we rely on them to do their job (which unfortunately they seem to be unable to do at times). We've had issues with both Courier Guy and Fast Ways, in fact we've had issues with every courier we've tried. There really seems to be no ideal solution to the problem.

Let me assure you though, that you will not lose your money in this. We typically work with Fast Ways to reimburse the customers (it should be them doing it, as it's their service that is failing us both).

As Prom said, if they arrived - they had the package at some point. Some idiots there either just lost it.

I'll try and fast-track this for you with the team. But I am aware of this order issue, as I have seen the team going back and forth with Fast Ways trying to find out where the package is and how to proceed. Someone may have actually already contacted you - but I'll follow up now and drop you a private message with what I figure out.

Apologies for this, trust me - I'm as annoyed with their service as you are.

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Had an issue as well last order. Package was dispatched early but by late afternoon nothing arrived. So I called them and apparently the package was packed into the back of the van and thats why it wasnt delivered. Ended up getting the package later that day.. You can get the cell number for your areas supervisor here https://www.fastway.co.za/courier-locator/

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