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Customer Support

We aim to be the best cannabis seed bank service in South Africa, though we are human and mistakes do happen. We will try our best rectify them as soon as possible.

Should a member have a query or encounter an issue with our service and voice it on 420SA, we will respond to the issue accordingly:

  • General support within 3-5 working days, depending on the nature of the complaint
  • Undelivered orders will be responded to in a maximum of 3 days
  • If a member has a complaint or query on a thread and not on our vendor section, please notify us via @Cannabist

Please read our Packaging and Delivery, Tracking your order and Returns and Refunds sections before posting issues or queries relating to these items.

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